UPDATE : After posting my reviews with my displeasure I received a call from the head of this office to see what she could do to turn this into a positive experience. She offered to come to my home to measure the pupilary distance (which was very surprising), she also stated they would now start measuring the pupillary distance fro all of their clients.I appreciated the personal contact and willingness to make it so I could get corrective lenses.Original review:Unfortunately what potentially could have been good service moved to unacceptable.When I was looking for a new Optometrist as my former retired, I was sure to ask every potential Optometrist if they furnish pupillary distance.When I chose Nielsen Eye center it was because they said yes. During the exam they measured me for this.They tried to upsell me to surgery, which I am not interested in. I let the doc know this, and she stated if I change my mind to let them know.Fast forward when I ask for my script so I can get glasses online, They did not furnish it. I assumed it was an error and called, and was told they don't furnish that. Period.I spoke to several people at the office who were rude, bewildered and one asked me to tell her where it says that in their contract with my insurance.So, my benefit has been soaked and I am now appealing to my insurance company since I cannot get glasses with what they provided, and I will be reaching out to the Department of insurance and making a complaint to the medical board.This isn't acceptable and will not be accepted.
Had an eye irritation that my regular eye doctor wasn't available to look at. I got an appointment in less than 24 hours, which was important this time. Dr Ng did an excellent job identifying my optical malfunction and I'm thinking about switching here full time in the future.
I've been extremely happy going here for my eye exams and lens fitting. Lilly Ng is the best, professional and super friendly. I don't need to look elsewhere.