I gave it a 5 for a couple of reasons. On my recent visit, I showed up 2 days early! I thought it was on Monday but was actually supposed to be on Wednesday. The 2 ladies at the front desk were very accommodating and they arranged to get me in on the day I arrived with minimal waiting time. Once I got in to see the doctor and her assistant, they took good care of me.
Just had LASIK done and the whole process was so easy, I was able to get the procedure one week after my consult. The day after my vision was clear and no pain! The entire staff was so helpful and Dr. Nielsen was great to work with, very personable and knowledgeable.